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Privacy Policy

Last Updated: 3/26/2025
 

Meltdown Creative Works ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and disclose information when you opt-in to receive SMS/text messages from us.

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1. Information We Collect

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When you opt-in to receive SMS communications by scheduling an appointment on our website, we may collect:

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  • Your mobile phone number

  • Name and contact information provided during scheduling

  • Appointment details and preferences

  • Your interactions with our SMS messages (including replies and opt-out requests)
     

2. How We Use Your Information

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We use the information we collect to:

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  • Send appointment confirmations, reminders, and related communications

  • Respond to your inquiries and requests

  • Occasionally send marketing messages about our services (you can opt-out at any time)

  • Improve our services and customer experience
     

3. Consent and Opt-In

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By checking the consent box that states:


"I Consent to receive SMS notifications, alerts & occasional marketing communication from Meltdown Creative Works. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time."

You expressly authorize us to send you informational and promotional SMS messages to the phone number you provided.

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4. Message Frequency

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Message frequency varies based on your interactions with our services. Typical messages include appointment confirmations, reminders, and follow-ups. Marketing messages will be sent occasionally.

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5. Carrier Charges

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Standard message and data rates may apply to SMS messages sent and received. We are not responsible for any charges imposed by your mobile carrier.

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6. How to Opt-Out

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You can opt-out of receiving SMS messages at any time by:

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  • Replying "STOP" to any message you receive from us

  • Contacting us directly at support@meltdowncreative.com

  • Updating your preferences in your account settings (if applicable)

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Upon receiving your opt-out request, we will cease sending SMS messages within 1-2 business days.

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7. Data Security

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We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

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8. Disclosure of Information

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We do not sell, trade, or otherwise transfer your personal information to outside parties except:

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  • To trusted third parties who assist us in operating our business (provided they agree to keep this information confidential)

  • When required by law or to protect our rights, property, or safety
     

9. Changes to This Policy

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We may update this SMS Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date. Your continued use of our SMS services constitutes acceptance of any changes.

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10. Contact Us

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If you have any questions about this SMS Privacy Policy, please contact us at:

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